A spa can help people to fend off illness, improve their sleep, increase energy levels and reduce stress hormones. But perhaps the best benefit of a good spa treatment is the sense of happiness that it evokes. This is because the body releases endorphins after a session that give us a natural high that we can take with us.
Providing your clients with a unique experience that makes them feel special is a sure way to win their loyalty. Make it a point to remember important details about them, such as their children’s birthdays or anniversaries, and keep track of their regular treatments and preferences. In a world of instant gratification, this personalized service will be remembered and appreciated.
Another way to show your guests how much you value them is by offering them incentives to return for more. A great way to do this is by implementing seasonal promotions. For example, offer fall-themed promo codes in autumn or promote “back to school” discounts mid-summer.
Ensure that your team has the tools they need to work efficiently. This includes a digital scheduling system like Goldie that helps you manage staff schedules, allows customers to book their preferred treatments online, and provides automatic message reminders to prevent no-shows.
To further enhance the guest experience, consider adding low-touch treatments to your facility and menu. These could include sauna and wet areas, halotherapy rooms, cryotherapy, guided meditation and LED therapies, and flotation services, among others. spa and wellness