Virtual receptionist is a service that allows businesses to have their calls answered by a live, professional and friendly person instead of a machine or voicemail. It is a great option for smaller organisations that rely on frequent, over-the-phone engagement with customers and clients. It is a better solution than hiring a full-time call centre staff member with all the associated costs and responsibilities.
An experienced virtual receptionist can offer a one-of-a-kind customer experience for your calls and online chats. They will ideally work with you to create an intuitive script that is a perfect fit for your business. They are trained to provide the same level of service that your in-house team would, without making your callers feel like they are talking to a robot.
They also know how to quickly transfer a caller to the right person and are familiar with your policies, procedures and preferred verbiage. They can even keep a list of FAQs for common inquiries. This can greatly reduce the amount of calls that need to be transferred or forwarded to your in-house teams.
Most importantly, a virtual receptionist can answer all your calls, even when your business is closed. This can save you money by reducing missed opportunities from potential customers and clients that are unable to reach you after hours. In fact, according to BT Business, it is estimated that businesses lose an average of PS1,200 per missed call. They can also set appointments, schedule sales calls and book travel reservations directly from your calendar. virtual receptionist